Re: FTTH modem configuration

From: Ajay R Ramjatan <>
Date: Fri, 8 Oct 2021 09:58:37 +0400

Hi SM,

This issue of no longer having access to the FTTH router has been causing
me numerous issues for quite some time. I am unable to do static MAC-IP
mappings for some devices on my network such as printer, wifi repeater,
Smart TV etc. I could also do other things such as change my SSID or add
different SSIDs with open access for guests when I had major family events
at home. I recall when I had access to my router, I had configured
as primary DNS on the router because Quad 9 provides DNS-level security
that protects the users of my network against malicious websites. Quad 9
suffered an outage a few months ago and could not be reached. I could not
remove from the configuration as I no longer had access to the
router and had to wait for the primary DNS request to timeout to fallback
to the secondary one. I have not yet been convinced why a subscriber should
not have access to a device installed in their residence.

On Thu, Sep 30, 2021 at 11:17 AM S Moonesamy <> wrote:

> Dear Sir/Madam,
> I have a FTTH subscription with Mauritius Telecom since the service
> was introduced in Mauritius. I requested that the FTTH modem be
> configured in Bridge mode and it was set up in that mode since that
> time. I found out last Friday that the modem was remotely
> reconfigured in PPPoE mode. I could no longer get Internet access on
> my local network because of that change. Furthermore, it caused
> significant technical problems at my end.
> I sent your company an email last Friday about the above. I
> unfortunately have not received an email reply since that day.
> Would it be possible to revert the FTTH modem back to Bridge mode as
> that was the working configuration?
> Regards,
> S. Moonesamy
Received on Fri Oct 08 2021 - 05:59:20 PST

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