Hello Kevin,
I didn't know there was an issue with the SAFE cable currently. Has this
been reported by the ISP's somewhere?
SAFE cable supposed to be fixed tomorrow
Also, the problem remains unresolved unfortunately.. :(
Thanks and Regards,
*RAMGOLAM Sandeep*
On 6 April 2017 at 21:08, Kevin Beaumont <kevin.beaumont_at_gmail.com> wrote:
> SAFE cable supposed to be fixed tomorrow
>
> On Thu, 6 Apr 2017 at 17:41, Sun <s4ndeep1203_at_gmail.com> wrote:
>
>> Hello Miss Karishma,
>>
>> It has been 10 days since I reported the latency issue on SEA and SA.
>> Unfortunately the situation is still the same. All gamers in Mauritius are
>> not being able to enjoy a good online gaming experience due to this issue.
>>
>> Could you please let me know wether this will be fixed, or should
>> Mauritius Telecom subscribers concentrate on offline games?
>>
>> I am cc'ing the MIU for transparency purposes.
>>
>> Thanks and Regards,
>>
>> *RAMGOLAM Sandeep*
>>
>>
>> On 28 March 2017 at 16:17, contact <contact_at_telecom.mu> wrote:
>>
>> Dear Mr Ramgoolam,
>>
>> We acknowledge receipt of your email below.
>>
>> Kindly note that we are looking into the matter and shall revert to you
>> shortly.
>>
>> We apologise for any inconvenience caused.
>>
>>
>> Kind Regards,
>>
>> Miss Karishma Moher
>> Customer Relations Centre
>> Level 2
>> Orange Tower
>> EBENE
>>
>>
>>
>> ------------------------------
>> *From:* Sun <s4ndeep1203_at_gmail.com>
>> *Sent:* Monday, March 27, 2017 8:21 PM
>> *To:* contact
>> *Subject:* Latency Issues on Mauritius Telecom subscription
>>
>> Hello,
>>
>> I noticed a severe deterioration of the latency towards South Africa
>> since this morning.
>>
>> Previously I could get a ping of 70ms towards SA, which was excellent for
>> my online gaming needs using MT subscription. But now the latency is around
>> 300ms, which is not usable.
>>
>> The same situtation for SEA, where I could get 100ms previously, now I
>> get 350+ ms.
>>
>> My phone number is [snip].
>>
>> Can you please resolve the issue ASAP. Good latency is the main reason I
>> chose Mauritius Telecom over other ISPs.
>>
>> Thanks and Regards,
>>
>> *RAMGOLAM Sandeep *
>>
>>
>>
Received on Fri Apr 07 2017 - 18:44:37 PST