SAFE cable supposed to be fixed tomorrow
On Thu, 6 Apr 2017 at 17:41, Sun <s4ndeep1203_at_gmail.com> wrote:
> Hello Miss Karishma,
>
> It has been 10 days since I reported the latency issue on SEA and SA.
> Unfortunately the situation is still the same. All gamers in Mauritius are
> not being able to enjoy a good online gaming experience due to this issue.
>
> Could you please let me know wether this will be fixed, or should
> Mauritius Telecom subscribers concentrate on offline games?
>
> I am cc'ing the MIU for transparency purposes.
>
> Thanks and Regards,
>
> *RAMGOLAM Sandeep*
>
>
> On 28 March 2017 at 16:17, contact <contact_at_telecom.mu> wrote:
>
> Dear Mr Ramgoolam,
>
> We acknowledge receipt of your email below.
>
> Kindly note that we are looking into the matter and shall revert to you
> shortly.
>
> We apologise for any inconvenience caused.
>
>
> Kind Regards,
>
> Miss Karishma Moher
> Customer Relations Centre
> Level 2
> Orange Tower
> EBENE
>
>
>
> ------------------------------
> *From:* Sun <s4ndeep1203_at_gmail.com>
> *Sent:* Monday, March 27, 2017 8:21 PM
> *To:* contact
> *Subject:* Latency Issues on Mauritius Telecom subscription
>
> Hello,
>
> I noticed a severe deterioration of the latency towards South Africa since
> this morning.
>
> Previously I could get a ping of 70ms towards SA, which was excellent for
> my online gaming needs using MT subscription. But now the latency is around
> 300ms, which is not usable.
>
> The same situtation for SEA, where I could get 100ms previously, now I get
> 350+ ms.
>
> My phone number is [snip].
>
> Can you please resolve the issue ASAP. Good latency is the main reason I
> chose Mauritius Telecom over other ISPs.
>
> Thanks and Regards,
>
> *RAMGOLAM Sandeep *
>
>
>
Received on Thu Apr 06 2017 - 17:09:07 PST