Date: Wed, 5 Aug 2015 00:25:16 +0400
Dear Mrs Banee,
Thank you for your reply but this is unfair as I got my internet connection
on the 4th July 2015 but it wasn't working for 1 month. As a way to apology
for those instabilities, the least you could do is to offer me another
current month for free as otherwise this would mean that you are making
false advertising and according to law this is an offence.
Best Regards,
Benoit Gentil
On 5 August 2015 at 00:04, Deeya Banee <Deeya.Banee_at_emtel.com> wrote:
> Dear Mr. Gentil,
>
>
>
> We acknowledge receipt of your correspondence and take note of contents
> herein.
>
>
>
> My name is Deeya Banee of Emtel Ltd and being the Customer Experience
> Operator, your mail has been channeled to me.
>
>
>
> I understand that you would like to know if Emtel will offer you with a
> new current month for free due to the unstable connection you had recently.
>
>
>
> Unfortunately, I regret to inform you that the promotion expired on the 1
> st of August and you will now be charged for the current month.
>
>
>
> Should you require any further assistance, do not hesitate to contact our
> team.
>
>
>
> We thank you for your cooperation and wish you a goodnight.
>
>
>
> Warm Regards,
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> *From:* Benoit Gentil [mailto:benoit_at_fodytechnologies.com]
> *Sent:* Tuesday, August 4, 2015 11:36 PM
> *To:* emtel
> *Cc:* mauritius-internet-users_at_lists.elandnews.com
> *Subject:* Airbox - Current Month & First Month Free
>
>
>
> Dear Sir/Madam,
>
>
>
> I got my Airbox internet connection on the 4th July 2015. Since
> installation, the connection has been working fine for 4 days only and on
> the 8th July 2015 I have called the hotline to make a complaint that the
> internet connection is no longer working.
>
>
>
> Technicians came at my place on the 17th July 2015 to fix the issue. They
> haven't been able to fix it as apparently there was a problem on Signal
> Mountain.
>
>
>
> A new intervention was then set for the 24th July 2015, this time
> technicians wanted to point the antenna towards "Plaines des papayes"
> station but unfortunately there was also a problem and technicians could
> not fix my internet connection.
>
>
>
> On 4th August 2015, technicians again came at my place to fix the problem.
> They finally have been able to fix it and pointed the antenna towards
> "Plaines des papayes" station. The internet connection is now working fine.
>
>
>
> Now given that I was unable to enjoy my internet connection for 1 month
> and as per your advert (attached), I was supposed to get the current month
> of July for free.
>
>
>
> I would like to know if Emtel will offer me a new current month for free?
>
>
>
> Best Regards,
>
> Benoit Gentil
>
>
> Deeya
> *Banee *Customer Experience Operator
>
>
> Emtel Ltd, EmtelWorld, 10, Ebene Cybercity, Ebene 72201, Republic of
> Mauritius. BRN: C06006174
> +230 5 729 5400, , +230 5 422 0785
>
> *www.emtel.com* <http://www.emtel.com>
>
> * <http://www.emtel.com> This email and all contents are subject to the
> following Disclaimer:“**https://www.emtel.com/email-disclaimer.php*
> <https://www.emtel.com/email-disclaimer.php>*” *
>
>
>
>
>
-- *Benoit Gentil* Director *59 Sir Celicourt Antelme Avenue* *Quatre Bornes* *Mauritius* *Tel: (230) 466 0065* *Mob : (230) 5250 2696* *Fax : (230) 466 0017* *Website: **www.fodytechnologies.com <http://www.fodytechnologies.com/>*
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