Re: Poor Airbox Internet Speed

From: Sun <>
Date: Tue, 14 Jul 2015 21:53:35 +0400

I called emtel for the third consecutive evening, and after talking to
three customer care agents turn by turn, I was made aware that there is a
maintenance going on the Mt Signaux emtel network and that is affecting me.
I asked if there was a notice about this, there was none. I asked when will
the maintenance end, they said that they do not know. They asked me to be

Thanks and Regards,

*RAMGOLAM Sandeep*

*Front-end Developer - Designer - Web Enthusiast - Gamer**Website :* <>

On 12 July 2015 at 21:57, Sun <> wrote:

> Hello Emtel,
> I waited the whole day for my favourite stream to be online tonight, only
> to find out that my Airbox has dropped dramatically in speed.
> My stream : is not even playing on 'low' quality
> where previously I was able to stream flawlessly on HIGH quality.
> I immediately reset the airbox and performed a speedtest on the Emtel
> RoseHill Server, I got 7mbps, I tried again and got 13mbps. FYI, I have a
> 20M subscription.
> I performed a test on international servers, and the results were all
> under 1MBPS, hence explaining my streaming issues with
> I called 8970 and the lady made me repeat all the serial numbers on the
> back of my airbox. That was quite painful(and unnecesary??), then she said
> technicians would contact me during the week. I insisted that that's
> unacceptable as the stream is live AT THE MOMENT. During the week I go to
> work, I mostly need a reliable connection during the weekend, I asked her
> numerous times to connect me to a technician or somebody who could solve my
> problem right now. She kept telling me to be patient, as if I wasn't clear
> enough. Then she connected my call to her superior, the latter, sang the
> same song to me. I insisted I needed the problem to be solved on the spot,
> but she kept telling me to be patient(is that something they are told to
> tell customers?? )
> In the end I gave up. I will not be able to enjoy my livestream tonight
> because of your unreliable network. I am copying this email to the
> Mauritius Internet Users mailing list.
> Fix This. Please.
> *RAMGOLAM Sandeep*
> *Front-end Developer - Designer - Web Enthusiast - Gamer*
Received on Tue Jul 14 2015 - 17:54:10 PST

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