Re: Poor Airbox Internet Speed

From: Sun <>
Date: Wed, 15 Jul 2015 20:45:11 +0400

Hello All,

I noticed that the Airbox internet speed was back to normal last night at
around 1am.


Thanks and Regards,

*RAMGOLAM Sandeep*

*Front-end Developer - Designer - Web Enthusiast - Gamer**Website :* <>

On 14 July 2015 at 21:53, Sun <> wrote:

> I called emtel for the third consecutive evening, and after talking to
> three customer care agents turn by turn, I was made aware that there is a
> maintenance going on the Mt Signaux emtel network and that is affecting me.
> I asked if there was a notice about this, there was none. I asked when will
> the maintenance end, they said that they do not know. They asked me to be
> patient.
> Thanks and Regards,
> *RAMGOLAM Sandeep*
> *Front-end Developer - Designer - Web Enthusiast - Gamer**Website :*
> <>
> On 12 July 2015 at 21:57, Sun <> wrote:
>> Hello Emtel,
>> I waited the whole day for my favourite stream to be online tonight, only
>> to find out that my Airbox has dropped dramatically in speed.
>> My stream : is not even playing on 'low' quality
>> where previously I was able to stream flawlessly on HIGH quality.
>> I immediately reset the airbox and performed a speedtest on the Emtel
>> RoseHill Server, I got 7mbps, I tried again and got 13mbps. FYI, I have a
>> 20M subscription.
>> I performed a test on international servers, and the results were all
>> under 1MBPS, hence explaining my streaming issues with
>> I called 8970 and the lady made me repeat all the serial numbers on the
>> back of my airbox. That was quite painful(and unnecesary??), then she said
>> technicians would contact me during the week. I insisted that that's
>> unacceptable as the stream is live AT THE MOMENT. During the week I go to
>> work, I mostly need a reliable connection during the weekend, I asked her
>> numerous times to connect me to a technician or somebody who could solve my
>> problem right now. She kept telling me to be patient, as if I wasn't clear
>> enough. Then she connected my call to her superior, the latter, sang the
>> same song to me. I insisted I needed the problem to be solved on the spot,
>> but she kept telling me to be patient(is that something they are told to
>> tell customers?? )
>> In the end I gave up. I will not be able to enjoy my livestream tonight
>> because of your unreliable network. I am copying this email to the
>> Mauritius Internet Users mailing list.
>> Fix This. Please.
>> *RAMGOLAM Sandeep*
>> *Front-end Developer - Designer - Web Enthusiast - Gamer*
Received on Wed Jul 15 2015 - 16:45:45 PST

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