Re: Poor Airbox Internet Speed

From: Akshay Ramdass <ignitemedialab_at_gmail.com>
Date: Sun, 12 Jul 2015 20:10:02 +0100

18 June 2015 --> I apply for airbox at Emtel's Rose-Hill showroom.
08 July 2015 --> They finally come at my place after several calls, I am
eligible but they tell me they don't have a crank to fix the antenna and
they'll get back to me in the next days (Seriously,? Why did they even
bother coming? Couldn't they go get one?)
10 July 2015 --> I call Emtel and inform them of this incident, they
question me and we kind of determine the technicians were just being lazy
the day ( says she'll report to the department) and says that she's gonna
call me back in the afternoon but never did....

I feel the pain buddy :3

On Sun, Jul 12, 2015 at 6:57 PM, Sun <s4ndeep1203_at_gmail.com> wrote:

> Hello Emtel,
>
> I waited the whole day for my favourite stream to be online tonight, only
> to find out that my Airbox has dropped dramatically in speed.
>
> My stream : www.twitch.tv/dotapit is not even playing on 'low' quality
> where previously I was able to stream flawlessly on HIGH quality.
>
> I immediately reset the airbox and performed a speedtest on the Emtel
> RoseHill Server, I got 7mbps, I tried again and got 13mbps. FYI, I have a
> 20M subscription.
>
>
> I performed a test on international servers, and the results were all
> under 1MBPS, hence explaining my streaming issues with twitch.tv.
>
> I called 8970 and the lady made me repeat all the serial numbers on the
> back of my airbox. That was quite painful(and unnecesary??), then she said
> technicians would contact me during the week. I insisted that that's
> unacceptable as the stream is live AT THE MOMENT. During the week I go to
> work, I mostly need a reliable connection during the weekend, I asked her
> numerous times to connect me to a technician or somebody who could solve my
> problem right now. She kept telling me to be patient, as if I wasn't clear
> enough. Then she connected my call to her superior, the latter, sang the
> same song to me. I insisted I needed the problem to be solved on the spot,
> but she kept telling me to be patient(is that something they are told to
> tell customers?? )
>
> In the end I gave up. I will not be able to enjoy my livestream tonight
> because of your unreliable network. I am copying this email to the
> Mauritius Internet Users mailing list.
>
> Fix This. Please.
>
> *RAMGOLAM Sandeep*
>
> *Front-end Developer - Designer - Web Enthusiast - Gamer*
>
Received on Sun Jul 12 2015 - 19:10:15 PST