RE: Emtel Airbox, the 5 days

From: Deeya Banee <>
Date: Fri, 10 Jul 2015 16:20:30 +0000

Dear Mr. Sookun,

I thank you for your mail and hope that you are doing well.

I regret the situation you are encountering. Kindly note that I am liaising with the installation team for an urgent feedback and fixing the matter at earliest.

Thank you for your patience and kind collaboration.

Kind Regards,

Deeya Banee
Customer Experience Operator
Emtel Ltd.
Mobile: +230 5 422 0785
Sent from my Emtel Smart Device

This email and all contents are subject to the following Disclaimer:“<>”-----Original Message-----
From: Ish Sookun []
Sent: Friday, July 10, 2015 7:35 PM
To: Deeya Banee
Subject: Re: Emtel Airbox, the 5 days

Dear Ms Banee,

This email is notify you that I am today, celebrating the 21 days of waiting for Emtel Airbox technician's call. I received your several emails in which you told me the 'installation team' will contact me as soon as possible. I do not know anymore the definition of 'soon' :-/

I re-affirm my belief that Emtel's installation team isn't coming to Providence unless there are enough applications from the region. I will not attribute the delay to "high number of applications" neither poor weather conditions. Instead, I feel there has been an improper planning by Emtel with regards to launching & deployment of Airbox.

I find the situation of Emtel Airbox is similar to the unavailability of modems for DCL Alice[1] as it was reported by a prospective subscriber.



Ish Sookun
- Geek by birth, Linux by choice.
- I blog at ^^ Do you tweet?
Received on Fri Jul 10 2015 - 16:21:08 PST

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