Re: Embarrassing situation with .MU domain restoration

From: S Moonesamy <sm+mu_at_elandsys.com>
Date: Wed, 01 Jul 2015 15:12:37 -0700

Hi Benoit,
At 07:29 01-07-2015, Benoit Gentil wrote:
>We are a .MU registrar and one of our clients have recently
>requested the domain restore of his .MU domain name as it has
>expired since 31 October 2014. The client paid 3 times the cost of
>the domain name as restoration fees + 2 years of renewal fees.
>
>The registry automated system accepted the request of restoration at
>the standard price and the domain has been restored and renewed till
>31 October 2016.
>
>Now the registry sent us an email saying that they have refunded the
>restoration and renewal fees as the domain is beyond the restoration
>grace period and therefore they are asking for 1,500 USD + the
>renewal fees to restore the domain.
>
>I'm now in an embarrassing situation with our client who have paid
>this restore at standard price.

That is a very embarrassing situation. I doubt that your customer
will agree to pay USD 1,500 and the renewal fees to get the domain
name back. The client has already paid for the domain name
restoration. Does it mean that the receipt that the client may have
been given is not valid?

Regards,
S. Moonesamy
Received on Wed Jul 01 2015 - 22:13:02 PST