Dear Valued Customer,
Thank you for your mail.
I have requested for your contact number in case you would require our call assistance.
Please be informed that the issue has already been routed to the concerned department and we will assist you by email.
I shall revert back to you as soon as I received a feedback from the concerned entities.
Thanking you for your kind understanding and collaboration.
Best Regards from the Emtel Team.
Coretta Joseph
Customer Experience Operator
Emtel Ltd.
Mobile: +230 5 729 2992
Sent from my Emtel Smart Device
This email and all contents are subject to the following Disclaimer:"<
http://www.emtel.com/email-disclaimer.php>"
-----Original Message-----
From: S Moonesamy [mailto:sm+mu_at_elandsys.com]
Sent: Tuesday, April 28, 2015 10:42 PM
To: Coretta Joseph; mauritius-internet-users_at_lists.elandnews.com
Cc: Mohammad Nadim
Subject: Re: Comparing Mobile Phones on Emtel website
Dear Mrs Joseph,
At 09:23 28-04-2015, Coretta Joseph wrote:
>My name is Coretta Joseph from Emtel Ltd and being the Customer
>Experience Operator, your mail has been channeled to me.
>
>I thank you for having brought the matter to us and please be informed
>your request has been routed to the concerned entities.
>I shall revert back to you in the shortest possible delay.
>
>On the same note, we thank you to provide your contact number to
>provide a better assistance.
I attempted to use the web page at
https://www.emtel.com/mobile-phones/ to compare mobile phones. It was frustrating as the checkboxes are automatically unticked. I would like to know when the web site problem be fixed as I can then decide whether it is worth waiting or whether to find another web site to compare mobile phones.
I do not understand why emtel.com needs a contact number to provide better assistance. Would it be a problem for emtel.com to provide assistance by email?
Regards,
S. Moonesamy
Received on Tue Apr 28 2015 - 18:53:40 PST