Hi, I have not watched the video yet but I'll share my opinion on
something. There is a problem with the wording "best-effort" service.
Theoretically, I could sell you a connection advertised as "up to 50 Mbps"
but then provide you only 10 percent of that capacity for 18 hours and then
about 50 Mbps for the remaining 6 hours of the day and I'm satisfying my
part of providing you a "best-effort, no-guarantee" service.
On Sun, Feb 21, 2016 at 5:44 AM, Jules Mike Giovanni <johnally_at_eml.cc>
wrote:
> Hi again,
>
> I had a quick look through the terms and conditions[1] for the internet
> service offered by Emtel.
>
> It is stated that the subscriber equipment (i.e used to connect to the
> internet service) can be put at the disposal of the Subscriber on a loan
> basis and should be used as per the agreement and remain the sole property
> of Emtel[2].
>
> Further down we can also see that the subscriber has no right to tamper
> with the subscriber equipment[3].
>
> Finally as per the agreement, the susbscriber is liable for any damage
> done to the subscriber equipment and has to idemnify Emtel as such[4].
>
> In the video posted at the start of this thread, we can clearly see the
> subscriber tampering with the device by opening the device, scratching off
> labels and inflicting irreversible physical damage to its main circuit
> board. The person went as far as saying he wish not to be held liable for
> speaking the truth when, in my opinion, he's clearly breaching the terms &
> conditions set by Emtel.
>
> Last part of the agreement which is of interest[5], it states the service
> offered as being on a "best effort" basis (i.e no guarantee of a 24/7
> top-notch service).
>
> The person did not specify having any of issue than running his internet
> allowance low very quickly. Honestly, he took that service from Emtel
> knowing about the limitation stated in the Fair Usage Policy. In this case,
> he knew that he was about to register for a monthly allowance of 5gb and
> whether or not this allowance fits his internet habit is of NO business to
> Emtel (i.e it is the subscriber's SOLE responsibility).
>
> If he had internet issues like frequent disconnections, internet service
> being unavailable for extended period of times or even a defective
> subscriber equipment with no proper response from Emtel, then I'd see a
> purpose to his reaction but I personally do not see any breach from Emtel's
> behalf.
>
> My previous similar videos addressed my concern about internet issues with
> my ISP instead of a bad choice in internet allowance from my behalf upon
> subscription for instance.
>
>
> P.S Fun activity: Spot the mastery of three!
>
>
> Regards,
> Mike
>
> 1. <https://www.emtel.com/airbox/assets/files/termsandconditions.pdf>
> https://www.emtel.com/emtel-wifi-internet
> 2. http://imgur.com/WPQKqlv
> 3. http://imgur.com/pCB501w
> 4. http://imgur.com/sKWP1bb
> 5. http://imgur.com/ol4G7Wz
>
> -- http://www.fastmail.com - A fast, anti-spam email service.
>
>
Received on Sun Feb 21 2016 - 06:12:38 PST