Re: Internet Service in Mauritius

From: Sun <>
Date: Tue, 4 Aug 2015 23:12:29 +0400

Hello Yusuf,

I agree with the situation of Internet in Mauritius.

The new ISP brought hope to many people, but its turning out to be the same
story. I have contacted Emtel on the 12th of July regarding a problem. None
of their technicians have contacted me even though I remind their customer
care almost daily of the issues that I have. The customer care replies that
they are liasing with the technical department and will revert to me as
soon as possible, but they never do. I keep getting the same message that
thanks me for my cooperation, but never have they attempted to solve my

Many people in Mauritius do not know how to test their actual internet
speed. I believe such a website can help bringing that information to the
mass public. I am volunteering to help achieving such an informational
website hoping that it will encourage ISPs to provide mauritians with a
better internet connection.

Thanks and Regards,

*RAMGOLAM Sandeep*

*Front-end Developer - Designer - Web Enthusiast - Gamer**Website :* <>

On 1 August 2015 at 23:16, fluxy <> wrote:

> Hello, The poor quality of internet in Mauritius is unfortunately a very
> sad reality. Quality of internet, meaning:
> - Latency
> - Promised Bandwidth vs Obtained Bandwidth
> - Uptime
> - Bandwidth variance
> - Poor customer support
> I’ve used several Internet Service Providers, various technologies,
> different environments (professional and home) and many services (World
> Wide Web, VOIP, Mail, SSH, IRC, Gaming, Torrent …).
> The conclusion is the same: the service is *execrable*, and that’s me
> being polite.
> Who suffers from poor internet?
> - Non IT Business Users
> - IT Business Users - I am mentioning this separately because having
> worked in the sector, I am aware of the potential of the sector and to
> which extent this affects us. This is *literally* undermining the
> economy and stopping its progress. This is an issue of national interest.
> - Home Users - Many people do not realise the internet is bad. Of
> those who do, the majority suffer silently. Next many complain randomly on
> facebook. Fewer than those, actually a lot fewer, participate in this
> mailing list. Finally the enlightened individuals, actually complain to the
> authorities.
> Why this is bad? Recent events seem to suggest that the situation is not
> going to change, even if new ISPs enter the market. The modus operandi
> remains a constant.
> 1. Internet Service is bad, people complain randomly and in a
> dispersed manner. Existing ISP doesn’t live up to expectations. Governments
> change. Nothing happens, until a new service looms up ahead.
> 2. Hype about a new service.
> 3. Mass marketing with super convincing ads.
> 4. Free installation
> 5. The first wave of subscribers get good service and pass on the good
> word
> 6. People rush and user base increases
> 7. Service becomes execrable
> 8. Go to 0.
> *Occasionally the government may change and/or price may be decreased
> slightly.*
> What can be done? There are peole of knowledge, who know how to evaluate
> quality of internet, but their number is few (compared to the mass).
> Change can only be brought by the mass. People need to be educated on the
> issue and made to understand the need for action.
> How? Let us build a website, in order to:
> - Communicate clearly what poor internet means
> - Allow user to test if their connection is poor
> - Inform them why that is bad
> - Tell them what they can do - complain to their ISP, cc to ICTA and
> ICT Minister
> - Help them do it - provide the necessary forms, make it easy to fill
> and keep track of it
> We will also massively promote the website - primarily through facebook
> ads and google ads, then through social media sharing, and then if we get
> the funds through traditional paper ads. If we can enough exposure and make
> it to the papers this can gather enough momentum.
> The wording on the web needs to be simple and translated in 3 languages:
> English, French and Creole.
> Nothing vulgar nor illegal - neither in words nor deeds.
> This is a call to arms brothers and sisters, And I am inviting you all to
> join me,
> Regards,
> Muhammad Yusuf ABDOOL SATAR
Received on Tue Aug 04 2015 - 19:13:03 PST

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