Hello All,
Updated on the situation. After 73 days since my complaint to ICTA about
the unfair packages being sold to mauritians, I received the following
answer from ICTA :
Please note that the Authority has been informed by Mauritius Telecom that
> Fibre to the Home (FTTH) has not yet been deployed in the region [address
> removed].
As you might expect, I am highly unsatisfied & disappointing with this
answer as my location has nothing to do with my complaint. I replied to the
latter and explained my problem (yet)again.
Do you think people working at ICTA need English lessons to understand
questions better, or Computer Training to be able to answer Mauritian's
complaints better?
Thanks and Regards,
*RAMGOLAM Sandeep*
On 24 June 2015 at 22:05, S Moonesamy <sm+mu_at_elandsys.com> wrote:
> Hi Sun,
> At 09:22 24-06-2015, Sun wrote:
>
>> I sent an email to ask if Orange is under any lawful obligation to reply
>> to ICTA on complaints by unhappy customers. I also asked by mail to ICTA to
>> explain to me how is an ISP allowed to sell two packages who's speeds
>> differ by a factor of 20, and have almost the same price tag?
>>
>
> From https://www.icta.mu/consumer/comp_code.htm
>
> "To better safeguard and protect consumers, the Authority has set up a
> Consumer Complaints Code to help in monitoring and tracking the various
> types of complaints which are lodged. The coding system will be for the
> internal use of the Authority only but will go a long way towards more
> rigorous monitoring of the industry in the interest not just of the
> industry but of the end users."
>
> If there was any lawful obligation the Information and Communication
> Technologies Authority would have mentioned it. The following is from
> https://www.icta.mu/consumer/complaints_mech.htm
>
> "The consumer has a responsibility to ensure that he or she is fully
> aware
> of the terms and conditions governing the purchase of products and
> services
> and the contract they enter into so that in a competitive market,
> consumers
> are indeed making informed choices."
>
> The Information and Communication Technologies Authority receives
> information about the offers proposed by Internet Service Providers. As it
> does not make that information publicly available it is not possible for
> the consumer to know whether the offer the Internet Service Provider
> advertises are the same as the one received by the Information and
> Communication Technologies Authority.
>
> The Information and Communication Technologies Authority recommends the
> following: "It is strongly recommended that consumers provide evidence that
> they have indeed sought redress ..." What evidence do you have about what
> you may have been told on the phone?
>
> Regards,
> S. Moonesamy
>
Received on Mon Jul 20 2015 - 15:15:58 PST