From: jimmy banjeet <cbanjeet_at_gmail.com>
Date: Fri, 29 May 2015 21:08:47 +0400
i have a reply from them...
Dear Sir,
The Authority acknowledges receipt of your email dated 16th May, 2015.
Kindly note that your complaint has been referred to Mauritius Telecom
Ltd for necessary investigation.
Your service provider has been requested to keep you informed as to the
outcome.
Thank you.
Yours faithfully
*Premila TOHOOLOO | *Consumer Affairs Officer
ICT Authority | Level 12, The Celicourt | 6, Sir Celicourt Antelme Street,
Port Louis,
Republic of MAURITIUSTel: +230 211-5333 | Fax: +230 211-9444Web:
*www.icta.mu* <http://www.icta.mu/> | email:*ptohooloo_at_imail.icta.mu*
<ptohooloo_at_imail.icta.mu>
On 22 May 2015 at 12:42, jimmy banjeet <cbanjeet_at_gmail.com> wrote:
> Good stuff.
> More people should complain in order to be heard.
>
> jimmy.
>
>
> On 19 May 2015 at 16:52, Sun <s4ndeep1203_at_gmail.com> wrote:
>
>> Hello Jimmy,
>>
>> I have raised the exact same issue at ICTA via email. They registered my
>> complaint and informed Orange about the complaint. I am glad I am not the
>> only one who feels this situation is extremely unfair. *I am still
>> waiting *for an explanation from Orange regarding the difference in
>> bandwidth of two packages being sold at the same price.
>>
>> I hope more people voice out to ICTA about this issue. Surely they cannot
>> keep ignoring the matter.
>>
>> Thanks and Regards,
>>
>> *RAMGOLAM Sandeep*
>>
>> *Front-end Developer - Designer - Web Enthusiast - Gamer**Website :*
>> barfii.net <http://www.barfii.net>
>>
>> On 16 May 2015 at 17:42, Ish Sookun <ish_at_hacklog.in> wrote:
>>
>>> Hello Jimmy,
>>>
>>> On Sat, May 16, 2015 at 3:47 PM, jimmy banjeet <cbanjeet_at_gmail.com>
>>> wrote:
>>>
>>>>
>>>> I am unhappy that I have to pay Rs799 for a 1Mb ADSL connection speed
>>>> when my friends from other parts of the country who pay the same fee are
>>>> getting 10Mb connection speed.
>>>>
>>>
>>> I pay Rs 949 for 1Mbps MyT.
>>>
>>>
>>>>
>>>> Now my complain is:
>>>> If we pay the same money, everyone is supposed to get the same similar
>>>> service. For example we all pay a fixed amount as license fee to MBC every
>>>> month.In return, we are delivered the same number of channels everywhere on
>>>> the island. Likewise if i pay the same amount of money to Mauritius telecom
>>>> like my friend living in RoseHill, then I should get the same service. If
>>>> the service is different, then the fee should be different.
>>>>
>>>
>>> I do not know if officers who sit on cozy chairs will take this
>>> complaint into consideration. It seems that they have a problem replying to
>>> emails. There is a "lengthy" procedure on icta.mu[1] explaining how to
>>> make a complaint. I do not know if the procedure is made such way to
>>> discourage people from sending complaints.
>>>
>>> I believe complaint submission should be made as easy as possible. There
>>> should also be a facility for anonymous complaints.
>>>
>>>
>>>>
>>>> N.B. Mauritius telecom said: everyone will get 10Mb/Fiber speed when
>>>> they enter the fiber zone. But when i went to the orange website and check
>>>> the expected coverage; surprisingly it said: April 2017. I cannot keep
>>>> paying the same fees if their service/offer is not uniform.
>>>>
>>>>
>>> I agree with you.
>>>
>>> Regards,
>>>
>>> --
>>> Ish Sookun
>>>
>>> - Geek by birth, Linux by choice.
>>> - I blog at HACKLOG.in.
>>>
>>> https://twitter.com/IshSookun ^^ Do you tweet?
>>>
>>
>>
>
Received on Fri May 29 2015 - 17:09:04 PST