Re: Internet price & access in Mauritius.

From: Sun <s4ndeep1203_at_gmail.com>
Date: Fri, 15 May 2015 16:05:42 +0400

Hello All,

*Update on the situation. *

Following one acknowledgement from the ICTA about my complaint, and another
acknowledgement from Mauritius Telecom about the complaint from ICTA. I
received a call from a lady from Mauritius Telecom trying to explain to me
why there is no price difference between LaFibre 10M & MyT 1MB both being
sold for Rs949.

In the end she was unable to provide me with a satisfactory answer as she
was just stating what are the packages that are available. She promised she
will find out why MyT 1MB is not cheaper and get back to me via mail.

Regards,

*RAMGOLAM Sandeep*

*Front-end Developer - Designer - Web Enthusiast - Gamer**Website :*
barfii.net <http://www.barfii.net>

On 7 May 2015 at 23:51, Sun <s4ndeep1203_at_gmail.com> wrote:

> Hello Sir/Madam,
>
> I have copied my complaint to the Mauritius Internet Users mailing list. I
> hope this is not a problem.
>
> Thanks and Regards,
>
> *RAMGOLAM Sandeep*
>
> On 7 May 2015 at 23:47, Sun <s4ndeep1203_at_gmail.com> wrote:
>
>> Hi all,
>>
>> This is a complaint that i sent to ICTA. I am copying the MIU in this
>> email, but i removed sensitive/personal data in this version. I feel that I
>> am not the only one having these issue.
>>
>> The email is as follows:
>>
>> I have read on your website[1] that ICTA will provide :
>>
>> - "economic and technical monitoring of the information and
>> communication industry"
>> - "entertain complaints from consumers in relation to any information
>> and communication service in Mauritius, and where necessary, refer them to
>> the appropriate authorities"
>>
>> Hence I assume that this is the right place to channel my issue. My
>> problem is described below :
>>
>> I am customer of Orange and I am subscribed to the MyT package since many
>> years now. I am an IT profession who depends on reliable internet for work
>> and entertainment.
>>
>> Currently my connection speed is a maximum of 512Kbps, and I have to pay
>> a monthly fee of Rs750+VAT. However, Orange has advertised a package called
>> LaFibre[2] which offers 10M for Rs949.
>>
>> *First* of all, this package costs Rs199 more and is TWENTY TIMES faster
>> than what I have. I feel that I am being offered an unfair deal and I
>> request ICTA to look into the matter. Especially when it is possible unto
>> 8-12Mbps over the traditional phone lines.
>>
>> *Secondly*, I would like to switch to LaFibre and enjoy the 10M
>> bandwidth, but as per Orange plans[3], my region is not even in their plans
>> to receive this service. If I was to pay twenty-times less than the LaFibre
>> subscribers, it would be acceptable, but I am not given a choice, and my
>> right to proper internet access is not being taken care of.
>>
>> This situation is unfair and I will be forced to pay an excessive price
>> for an internet speed(512Kbps) that is *NOT* considered as broadband as
>> per the ICTA Broadband Policy[4]
>>
>> I trust that complaint will be treated fairly and carefully by the ICTA,
>>
>> Thanks and Regards,
>>
>> *RAMGOLAM Sandeep*
>>
>> 1. https://www.icta.mu/consumer/overview.htm
>> 2. http://lafibre.myt.mu/
>> 3. http://lafibre.myt.mu/couverture-lafibre.php
>> 4: https://www.icta.mu/documents/nationalbroadbandpolicy2012.pdf -
>> Section 13
>>
>
>
Received on Fri May 15 2015 - 12:06:17 PST

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