Hello Sir/Madam,
I have copied my complaint to the Mauritius Internet Users mailing list. I
hope this is not a problem.
Thanks and Regards,
*RAMGOLAM Sandeep*
On 7 May 2015 at 23:47, Sun <s4ndeep1203_at_gmail.com> wrote:
> Hi all,
>
> This is a complaint that i sent to ICTA. I am copying the MIU in this
> email, but i removed sensitive/personal data in this version. I feel that I
> am not the only one having these issue.
>
> The email is as follows:
>
> I have read on your website[1] that ICTA will provide :
>
> - "economic and technical monitoring of the information and
> communication industry"
> - "entertain complaints from consumers in relation to any information
> and communication service in Mauritius, and where necessary, refer them to
> the appropriate authorities"
>
> Hence I assume that this is the right place to channel my issue. My
> problem is described below :
>
> I am customer of Orange and I am subscribed to the MyT package since many
> years now. I am an IT profession who depends on reliable internet for work
> and entertainment.
>
> Currently my connection speed is a maximum of 512Kbps, and I have to pay a
> monthly fee of Rs750+VAT. However, Orange has advertised a package called
> LaFibre[2] which offers 10M for Rs949.
>
> *First* of all, this package costs Rs199 more and is TWENTY TIMES faster
> than what I have. I feel that I am being offered an unfair deal and I
> request ICTA to look into the matter. Especially when it is possible unto
> 8-12Mbps over the traditional phone lines.
>
> *Secondly*, I would like to switch to LaFibre and enjoy the 10M
> bandwidth, but as per Orange plans[3], my region is not even in their plans
> to receive this service. If I was to pay twenty-times less than the LaFibre
> subscribers, it would be acceptable, but I am not given a choice, and my
> right to proper internet access is not being taken care of.
>
> This situation is unfair and I will be forced to pay an excessive price
> for an internet speed(512Kbps) that is *NOT* considered as broadband as
> per the ICTA Broadband Policy[4]
>
> I trust that complaint will be treated fairly and carefully by the ICTA,
>
> Thanks and Regards,
>
> *RAMGOLAM Sandeep*
>
> 1. https://www.icta.mu/consumer/overview.htm
> 2. http://lafibre.myt.mu/
> 3. http://lafibre.myt.mu/couverture-lafibre.php
> 4: https://www.icta.mu/documents/nationalbroadbandpolicy2012.pdf -
> Section 13
>
Received on Thu May 07 2015 - 19:52:03 PST