Re: ADSL FTTH

From: S Moonesamy <sm+mu_at_elandsys.com>
Date: Mon, 04 May 2015 11:36:49 -0700

Hi Yusuf,
At 09:57 04-05-2015, fluxy wrote:
>I have a major issue with our beloved Orange ISP.

[snip]

>More than a month later (I had personal constraints that took my
>attention and time away from this whole affair), still nothing. I
>went to the customer care, a guy was very patient and polite, tried
>to call several people until he got someone who would do the job (I
>overheard that there was a configuration issue with my line/upgrade
>request). The guy assured me the job would be done by Tuesday (it
>was a Saturday). Couple of weeks later, still nothing, I went again
>to the customer care, the same guy, polite as always, told me that
>honestly the fiber packages weren't available for ADSL and that it
>would be better for me to get myT, and that I would get it within two weeks.
>
>This time enough is enough I decided and I wish to enforce my customer rights.

I read your explanation. If you wish to enforce your customer rights
you can send an email to the Competition Commission of Mauritius (
www.ccm.mu ) and mention what you explained above.

Regards,
S. Moonesamy
Received on Mon May 04 2015 - 18:37:40 PST