Hi Rajnish,
I hope you are doing well.
On 07/29/2017 02:18 PM, S Moonesamy wrote:
>
> The ticket was opened on 7 July and it was closed on 10 July without any
> feedback from the Citizens Support Unit. I sent an email about that on
> 25 July and I didn't receive any feedback.
I refer to the email [1] of S. Moonesamy to the Citizen Support team.
The ticket he refers to was closed without an answer to his question nor
an explanation given on the ticket closure.
During the "Big Data for Big Impact" workshop [2] by the National
Computer Board in May 2017 you mentioned about a Service Level Agreement
(SLA) that the Citizen Support team has to adhere to. The SLA is nowhere
mentioned on the CSU website.
I also have two tickets opened since June 2017 (tickers no. 74212534 and
35116797). Two months and I am still waiting. What is the SLA for the
tickets? Besides what is the purpose of having a SLA if nobody adheres
to that, if there is no transparency and if there is no accountability.
Regards,
Ish Sookun
[1]
http://lists.elandnews.com/archive/mauritius/internet-users/2017/07/6454.html
[2]
https://hacklog.mu/big-data-for-big-impact
Received on Sat Jul 29 2017 - 10:29:33 PST