Dear Mrs Bhosmeeta,
Can I please have an update as to when the issues will be resolved
satisfactorily ?
(I'm cc'ing the Mauritius Internet Users group as those issues
concerns other Emtel wifi plus customers in Mauritius)
On Wed, Jun 29, 2016 at 2:07 PM, Loganaden Velvindron
<loganaden_at_gmail.com> wrote:
> Thank you Mr Bhosmeeta,
>
> My emtel wifi plus number is: 54443383.
>
> I am unable to use host a VPN solution as the IPv4 address
> assigned IS A PRIVATE IPv4 ADDRESS. There are around 24.6 million IPv4
> addresses for the African & Indian Ocean region. Why can't I get a
> public IPv4 that I can host my own services such as VPN and SSH ?
>
>
>
> On Wed, Jun 29, 2016 at 1:52 PM, Bhosmeeta Ancharuz
> <Bhosmeeta.Ancharuz_at_emtel.com> wrote:
>> Dear Mr. Velvindron,
>>
>> We acknowledge receipt of your correspondence and regret the situation you are encountering.
>>
>> My name is Bhosmeeta Ancharuz from Emtel Ltd. Being the Customer Experience Operator, your mail has been channeled to me.
>>
>> In view to be in a better position to bring my support, I thank you to provide your Emtel Wifi Plus number which will help us to troubleshoot the matter.
>>
>> Awaiting for your reply to assist further.
>>
>> Best Regards from the Emtel Team.
>>
>>
>>
>> This email and all contents are subject to the following Disclaimer:“<http://www.emtel.com/email-disclaimer.php>”
>>
>> Bhosmeeta Ancharuz
>> Customer Experience Operator
>> Emtel Ltd.
>> Mobile: +230 5 985 0945
>> Sent from my Emtel Smart Device
>>
>> This email and all contents are subject to the following Disclaimer:“<http://www.emtel.com/email-disclaimer.php>”-----Original Message-----
>> From: Loganaden Velvindron [mailto:loganaden_at_gmail.com]
>> Sent: Tuesday, June 28, 2016 11:15 PM
>> To: emtel <emtel_at_emtel.com>
>> Cc: mauritius-internet-users_at_lists.elandnews.com
>> Subject: Issues with Emtel wifi plus
>>
>> Dear Emtel customer support,
>>
>> I am writing to you as a customer of Emtel wifi plus, which is advertised as a "illimited"
>> (https://www.emtel.com/emtel-wifi-internet).
>>
>> I am experiencing difficulties with voip calls due to latencies while my packets travel your network:
>>
>> 192.168.1.1 (192.168.1.1) 0.877 ms 1.185 ms 1.527 ms
>> 2 * * *
>> 3 core-523-bdr-vr01.emtel.com (41.76.47.158) 69.718 ms 77.251 ms 87.445 ms
>> 4 105.235.153.73 (105.235.153.73) 89.490 ms 89.739 ms 89.763 ms
>> 5 105.235.153.74 (105.235.153.74) 99.571 ms 99.863 ms 99.882 ms
>> 6 core-m-518-bdr-ext.emtel.com (41.76.47.41) 105.462 ms 41.530 ms 77.571 ms
>> 7 core-asn-bdr.emtel.com (41.76.47.66) 89.645 ms 99.503 ms 115.510 ms
>> 8 gi0-6-0-3.ccr21.lon02.atlas.cogentco.com (149.6.148.201) 331.776 ms 345.126 ms 345.463 ms
>> 9 be2328.ccr21.lon01.atlas.cogentco.com (130.117.49.85) 351.367 ms
>> 367.980 ms 367.934 ms
>> 10 tata.lon01.atlas.cogentco.com (130.117.15.178) 375.651 ms
>> 375.805 ms 385.491 ms
>> 11 72.14.218.214 (72.14.218.214) 385.834 ms 385.828 ms 395.869 ms
>> 12 72.14.234.65 (72.14.234.65) 311.960 ms 265.000 ms 216.239.54.251
>> (216.239.54.251) 265.319 ms
>> 13 108.170.232.97 (108.170.232.97) 265.007 ms 108.170.232.99
>> (108.170.232.99) 260.894 ms 259.382 ms
>> 14 lhr25s10-in-f3.1e100.net (216.58.198.163) 279.550 ms 279.825 ms
>> 279.836 ms
>>
>> On average, there is an increase of 60-100ms through your network, which affects gaming, voip, and social media chat forums.
>>
>> Also, I am unable to use host a VPN solution as the IPv4 address assigned IS A PRIVATE ADDRESS. There are around 24.6 million IPv4 addresses for the African & Indian Ocean region. Why can't I get a public IPv4 that I can host my own services such as VPN and SSH ?
>>
>> I am paying a relatively large amount of money for the 50GB package, and I find this to be an unacceptable limitation placed upon an "unlimited" internet package.
>>
Received on Fri Jul 01 2016 - 13:31:45 PST