Re: Slow internet speed

From: S Moonesamy <sm+mu_at_elandsys.com>
Date: Wed, 09 Mar 2016 13:35:59 -0800

Hi Mike,
At 05:50 09-03-2016, Jules Mike Giovanni wrote:
>Why is their response over the e-mail that slow? Are they themselves
>having internet issues?

The email goes to non-technical people instead of technical support
people. The phone call is handled by a call center. I guess that
people may be uncomfortable to provide technical advice in writing or
that the person allowed to send the reply does not fully understand
the technical advice.

Regards,
S. Moonesamy
Received on Wed Mar 09 2016 - 21:46:09 PST