Date: Tue, 12 May 2015 11:36:02 +0400
Hello,
On 5 May 2015 at 21:28, Mohammad Nadim <nadim.attari_at_gmail.com> wrote:
> Hello,
>
> Some 2 weeks ago, I requested Orange to change my internet from my actual
> MyT (512K) to FTTH. Today technicians came (contractors, not MT) and
> installed the new equipments. It took them around 1 hour.
>
> The first thing I did was to test the speed (speedtest.net). Formerly I
> used to have 0.99 Mbps down speed and today I've having between 1.5 to 2
> Mbps. I was not happy of course and went to complain to the nearly customer
> service - I need ~10Mbps.
>
> They told me the following:
>
> - I am still on 512K in their books (I have an improvement in speed
> though)
> - I'll be paying the same monthly amount
> - What they did today was only "*migration*" (from MyT to FTTH)
> - MT shall phone me some times later to ask me whether I want to opt
> for any fibre packages (10M 50GB, 10M unlimited, 20M 100GB, 30M 150GB)
> - If yes, and for example I opt for 10M 50GB, I'll pay Rs949/mo
> instead of actual amount (Rs750+VAT)
> - Else I'll remain on the 512K package (technically an improvement
> in internet speed, but same actual monthly amount)
>
>
Speed test results (on Sunday):
Mauritius: http://www.speedtest.net/my-result/4349408598
Singapore: http://www.speedtest.net/my-result/4349411294
Paris: http://www.speedtest.net/my-result/4349413856
San Francisco: http://www.speedtest.net/my-result/4349416326
Perth: http://www.speedtest.net/my-result/4349423958
BTW, on the "Order modification form" I saw 2 prices for 10M 50GB: One for
MyT (La Fibre) _at_949Rs and one for Broadband _at_799Rs (both are VAT
inclusive). I can't find details of the latter on Orange.mu. See a copy of
the form (big sorry for the quality)
Anyone know about this "Broadband 10M 50GB" package ?
Best regards,
Nadim Attari
p.s. _at_Sun : if you can't have La Fibre, try "Broadband 10M 50GB" package -
it is cheaper too :-)
(image/jpeg attachment: Order-Modif-form.jpg)