Hello Nadim,
Indeed when the technicians come to install the new fibre equipments, you
do not immediately get the myT la Fibre upgraded package. To upgrade the
package to La Fibre you will have to personally make a request or maybe
wait for them to call you.
In my case after the installation of the equipments, I waited a few days (2
days) then I went to the Orange stand (I went to Ebene intermart) and
requested them to upgrade my subscription to La Fibre preserving my Bouquet
Explorer (the earlier Rs 50 package), they did some updates to my account
through their system.
In the evening when I got home, I noticed that my subscription was upgraded
to La Fibre 10 Mbps. :) I am from Triolet.
Well this was my satisfactory experience. ;)
Advice from Technician : One thing we should take care is never to fold the
Fibre Optic cables too much else they might break.
Best Regards,
Pramod
Pramod R. Teewaree
(
http://pramoduniverse.com)
On Tue, May 5, 2015 at 9:28 PM, Mohammad Nadim <nadim.attari_at_gmail.com>
wrote:
> Hello,
>
> Some 2 weeks ago, I requested Orange to change my internet from my actual
> MyT (512K) to FTTH. Today technicians came (contractors, not MT) and
> installed the new equipments. It took them around 1 hour.
>
> The first thing I did was to test the speed (speedtest.net). Formerly I
> used to have 0.99 Mbps down speed and today I've having between 1.5 to 2
> Mbps. I was not happy of course and went to complain to the nearly customer
> service - I need ~10Mbps.
>
> They told me the following:
>
> - I am still on 512K in their books (I have an improvement in speed
> though)
> - I'll be paying the same monthly amount
> - What they did today was only "*migration*" (from MyT to FTTH)
> - MT shall phone me some times later to ask me whether I want to opt
> for any fibre packages (10M 50GB, 10M unlimited, 20M 100GB, 30M 150GB)
> - If yes, and for example I opt for 10M 50GB, I'll pay Rs949/mo
> instead of actual amount (Rs750+VAT)
> - Else I'll remain on the 512K package (technically an improvement
> in internet speed, but same actual monthly amount)
>
> Best regards,
> Nadim Attari
>
Received on Wed May 06 2015 - 04:52:32 PST