Re: Meeting with .mu registrars

From: Jpp <legekko_at_gmail.com>
Date: Sun, 15 Mar 2015 12:57:13 +0400

Absolument d'accord!

Envoyé de mon iPhone

> Le 15 mar, 2015 à 09:34, Loganaden Velvindron <loganaden_at_gmail.com> a écrit :
>
>> On Sat, Mar 14, 2015 at 7:28 PM, LEGEKKO INFO LTD <legekko_at_gmail.com> wrote:
>> Bonjour à tous,
>>
>> Pour ma part, tout est sujet à la communication que nous avons avec le
>> NIC.MU
>> Avoir un réel échange, par email, téléphone et un contact personnalisé.
>>
>> Nous sommes des registrars, des portes étendards du .MU Et pourtant, nous
>> sommes seul bien souvent sans supervision ou conseil.
>> le NIC.mu est là quand on a des soucis même si parfois on a des sueurs
>> froides en attendant l'email avec 48h de délai mais ils sont là.
>>
>> Vendre un domain name à $50 et le vendre plus cher sur un marché mauricien
>> est difficile si on doit faire du chiffre.
>> Le marché est petit et on vend la prestation surtout accompagné d'une
>> solution avec hébergement.
>> sans ça, c'est la ruine.
>>
>> Concernant la rapidité de la connection, on est tous à la même enseigne. En
>> espérant que la fibre se démocratise qu'on aille plus vite, toujours plus
>> vite et moins cher!
>>
>> Ce que j'aimerai savoir réellement, c'est le rôle de chacun.
>> Le NIC, le Gouvernement, nous et le propriétaire du .MU
>>
>> Le .MU avec l'histoire du gov.mu a perdu de la crédibilité.
>> Le domain name mauritius.mu toujours indisponible et inutilisé...
>>
>> Je veux parler de la crédibilité du .MU auprès de nos clients. Pourquoi
>> choisir un .MU en faveur d'un .COM
>> Son référencement auprès de Google, pour moi, c'est les vrais questions à
>> poser pour nous donner des arguments de ventes et de quoi alimenter des
>> points-presse.
>
> C'est une question que je suis pose souvent. Le marche a Maurice est petit.
>
> Plusieurs de nos developpeurs web developpent pour des clients en
> France ou ailleurs.
>
> Quand j'avais travaille pour une entreprise Mauricienne, ils m'avaient
> demande de developper leur site. L'idee de payer pour un domaine etait
> difficile pour eux. Et la question d'hebergement, encore plus.
>
> Quand je les ai envoye un devis, ils s'ttendais a un prix beaucoup
> plus inferieur. Quand ils m'ont dit leur budget, je me suis dis que
> c'est preferable de devenir vendeur de nourriture car ca m'aurait
> apporter plus.
>
> Les patrons Mauriciens dans souvent des cas ne peuvent pas comprendre
> les couts d'un site web. Je pense que tout vient de la. Et cette
> histoire de sites web gratuits pour PME, ca demontre la stupidite de
> nos dirigeants ...
>
> S'il n'y a pas changement de mentalite, le .mu restera toujours un tld
> secondaire. Je pense que le manque de "branding" et "marketting" a
> joue contre le .mu dans le long terme.
>
> Comme je le dis souvent, le gouvernement devrait creer les conditions
> pour qu'un marcher explose, et non pas essayer de le controler.
>
> Et la gestion du .mu laisse beaucoup a desirer, sur plusieurs points.
> C'est souvent la honte pour moi, quand je discute avec des
> developpeurs Linux internationaux. Des questions du genre "C'est quoi
> le probleme chez vous ? "
>
> Les entreprises Mauriciennes font beaucoup de profits, mais ils ne
> veulent pas investir dans leur site web, ou infrastructure. Pourtant,
> beaucoup veulent aller sur le marche africain. Avec un site tout
> pourri sur intnet.mu, c'est pas credible ...
>
>
>> Jean-Philippe
>>
>>
>> 2015-03-14 22:38 GMT+04:00 Benoit Gentil <benoit_at_fodytechnologies.com>:
>>>
>>> Dear all,
>>>
>>> I'm adding Jean-Philippe from Legekko Info Ltd to the discussion so that
>>> he can read the other registrars comments. He unfortunately wasn't able to
>>> attend the meeting due to personal issues.
>>>
>>> Best Regards,
>>> Benoit Gentil
>>>
>>> On 14/03/2015 22:01, Stephanie Lan wrote:
>>>
>>> Hello S Moonesamy,
>>>
>>> Thank you for your follow-up mail from the meeting. Please find my
>>> comments below:
>>>
>>> 1) Technically, we have not seen a problem with .mu. At the end of the
>>> day, our main concern is technical stability. What is important for us
>>> (regarding .mu domains) is to be able to provide the service to our
>>> customers:
>>> - register .mu domain names on their behalf
>>> - renew, update those domain names
>>> - attend to transfer requests etc
>>> We are able to do all the above and do not encounter technical issues with
>>> .mu.
>>>
>>> With the nature of our business, we need the best and most stable internet
>>> connection. We have tried 4 of the major internet providers and were very
>>> disappointed with their connection speed and stability. If we have to find
>>> an issue with running a registrar, it's with the internet connection rather
>>> than with the .mu itself.
>>>
>>> 2) Comments on what other Registrars have already mentioned:
>>>
>>> a) Cost $50
>>> $50 is quite expensive compared to a .com domain. We've registered .com
>>> domains for customers but many customers would still prefer .mu domains
>>> because of the choice of names they have. The .com domains are normally very
>>> restricted and longer. It is the customer's choice afterall. We also had a
>>> few customers registering .mg (Madagascar) at $120 and one customer wanting
>>> to register .nf (Norfolk Island). The .nf domain was at $1200 . While the
>>> .mu domain is not cheap, it's still more affordable than some others.
>>> For small business owners in Mauritius, a cheaper option will certainly be
>>> welcome.
>>>
>>> b) Transfers
>>> My experience is that transfers can be a very short OR a very long
>>> process.
>>> This depends on whether the customer has the authorisation code or not.
>>> With an authorisation code, we can request a transfer instantly. If a staff
>>> (registrant) does not have access to his company's domain name (e.g. a
>>> previous staff registered a domain and did not update the contact details),
>>> yes this process can be lengthy (1-2 weeks depending on how fast they can
>>> prove their current Registrar that they are the actual owner of the domain
>>> name). This does NOT imply there is a problem with .mu.
>>>
>>> Pricewise, I agree that $50 transfer fee can be reduced.
>>>
>>> c) Grace Period
>>> We have noticed that the grace period is currently 1 day (?). Domains that
>>> are expired get suspended the next day. We were able to renew some domain
>>> names without any charge on the same day because some customers have paid
>>> immediately. But if the domain is not renewed, it is deleted within 1 day.
>>> We find that 1 day is very short for customers to organise payment and would
>>> like a longer grace period (1-2 weeks). A lot of customers do not renew
>>> their domain name on time (they wait until last minute and other priorities
>>> come up) or they simply did not receive the Registry's "about to expire"
>>> notices.
>>> A longer grace period will save a lot of frustrations/griefs.
>>>
>>> d) nic.mu website
>>> The "problem" listed by Neetish was not a problem with .mu registry but
>>> with their website.
>>> Last year, there was 1 instance where the registry's site (registrars'
>>> access) was down for several hours. This did not affect any of our
>>> customers' domains.
>>> We were unable to renew domains during that time too and renewed after the
>>> site was back. If any of our customers' domains were to expire on that day,
>>> we would have sent a request to the Registry to renew our domains on time
>>> since their site was down.
>>>
>>> .mu, Is therefore a problem? I also agree that there is not an issue with
>>> .mu, just a few recommendations to improve.
>>> These recommendations will help run our registrar. Some of the "problems"
>>> listed by other Registrars are not actually problems with the .mu registry
>>> but wishes for changes to the .mu domain pricing and grace period.
>>>
>>> Best Regards,
>>>
>>>
>>> ***************************************
>>> Stephanie Lan
>>> Manager
>>> Register.mu
>>> email: stephanie_at_register.mu
>>> https://secure.register.mu
>>> **************************************
>>>
>>> On Fri, Mar 13, 2015 at 9:45 PM, Icy Evolution Web Hosting
>>> <support_at_icyevolution.com> wrote:
>>>>
>>>> Hello SM,
>>>>
>>>> Thank you for providing the updates. I'd like to add the following from
>>>> my
>>>> side:
>>>>
>>>> 1. I consider the $50 fee for .mu domain expensive too, when we know that
>>>> a
>>>> USD is nearly Rs 36 today. As registrars we have no choice than to
>>>> increase
>>>> the domain retail price so that we will at least have a small margin of
>>>> profit. We should be able to pay in Euro just like before or at least use
>>>> a
>>>> fixed price in Mauritian Rs. It's a pain to keep adjusting our MUR retail
>>>> price based on the fluctuation of the USD.
>>>>
>>>> 2. I agree with Benoit concerning the transfer fee of USD 50 too. When
>>>> you
>>>> transfer a .com domain, you get a one year renewal together with the
>>>> transfer. In the case of .mu, you have to pay USD 50 to only transfer the
>>>> domain and another renewal price to renew it. My suggestion to the
>>>> registry
>>>> is to waive this transfer fee or at-least, reduce it to something like
>>>> $10-$15. A transfer fee which is the same as a renewal fee does not make
>>>> sense in my opinion.
>>>>
>>>> 3. Accreditation process: As at the last update I had last year, the new
>>>> minimum is now 50 domains, not 20.
>>>>
>>>> 4. Grace period: A major problem since even if you miss payment by one
>>>> day,
>>>> you have to pay thrice the fee to reactivate the domain. I think that the
>>>> registry could have offered at least 1 week of grace period.
>>>>
>>>> Overall: I don't think there is a problem with .mu in itself. There is a
>>>> problem with how the business is being done which penalizes the
>>>> registrars
>>>> as well as the clients.
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> Tewin Sham
>>>> Creative Director
>>>> Icy Evolution
>>>>
>>>> Tidal Waves Ltd - BRN: C13115298
>>>> 4th Floor Ebene Heights,
>>>> 34 Cybercity,
>>>> Ebene - Mauritius
>>>> Mobile: +230 57076059 (Orange) - +230 57246634 (Emtel)
>>>> Web: www.icyevolution.com - www.mywebsite.mu - www.optimus.mu
>>>>
>>>> The information in this email is intended only for the use of the
>>>> addressee.
>>>> If you are not the intended recipient, you are hereby notified that any
>>>> dissemination of this communication is strictly prohibited and may be
>>>> unlawful. If you have received this e-mail in error, please notify Tidal
>>>> Waves Ltd immediately and erase all copies of the message.
>>>>
>>>>
>>>> -----Original Message-----
>>>> From: S Moonesamy [mailto:sm+mu_at_elandsys.com]
>>>> Sent: Friday, March 13, 2015 8:30 PM
>>>> To: mauritius-internet-users_at_lists.elandnews.com; Viv Padayatchy;
>>>> Stephanie
>>>> Lan; Frederic de Comarmond; Benoit Gentil; Kamal Rambauz; Neetish
>>>> Khorugdharry; support_at_icyevolution.com
>>>> Subject: Meeting with .mu registrars
>>>>
>>>> Hello,
>>>>
>>>> I had a meeting with the .mu registrars this morning. Jude Rabbani from
>>>> mauritius.biz and Stephanie Lan from registrar.mu were unable to attend
>>>> the
>>>> meeting. There were only two .mu registrars, Benoit Gentil from Fody
>>>> Technologies and Neetish Khorugdharry from Cybernaptics at the meeting.
>>>>
>>>> I gave a presentation about "whether there is a .mu problem" as an
>>>> introduction. I then asked for the .mu registrars to comment about the
>>>> topic. Benoit Gentil considered that USD 50 for a .mu domain name is
>>>> quite
>>>> expensive. He commented that there isn't a margin to sell .mu domain
>>>> name
>>>> to clients. He mentioned that there is USD 50 transfer fee and a USD 50
>>>> renewal free for a registrant to transfer a .mu domain name. Benoit
>>>> Gentil
>>>> considered the lack of automation between .mu registrars as a problem; it
>>>> sometimes takes several days to get a .mu domain transferred from one .mu
>>>> registrar to the other. There wasn't a proper accreditation process for
>>>> .mu
>>>> registrars; anyone with more than 20 .mu domain names can become a
>>>> registrar. He also mentioned that there isn't a grace period after a
>>>> domain
>>>> name expires. In his opinion, there wasn't any technical problem with
>>>> .mu.
>>>>
>>>> Neetish Khorugdharry did not notice any major technical issues. He
>>>> commented that there was a problem with www.nic.mu web site which lasted
>>>> several days last year. The renewal of a domain name can only be done on
>>>> the day the domain name expire. He considered that as a problem.
>>>>
>>>> At the end of the meeting I asked the .mu registrars whether they are of
>>>> the
>>>> opinion that there is a .mu problem and they agreed that there was a
>>>> problem.
>>>>
>>>> Benoit Gentil and I met Frederic de Comarmond from goCloud in the
>>>> afternoon
>>>> as he was unable to attend the meeting. We discussed about the .mu
>>>> ccTLD.
>>>> Frederic de Comarmond commented that the issues are due to a
>>>> communication
>>>> problem between the .mu registry and the .mu registrars. He suggested
>>>> that
>>>> the .mu registrars have a meet the .mu registry to discuss about their
>>>> problems. At the end of that meeting I asked him whether there was a .mu
>>>> problem. Frederic de Comarmond stated that there isn't a .mu problem.
>>>>
>>>> I would be grateful if the other .mu registrars could comment about
>>>> whether
>>>> there is a .mu problem or not by 16 March. If there aren't any comments
>>>> I
>>>> will consider that the other .mu registrars do not have any opinion about
>>>> whether there is a .mu problem or not.
>>>>
>>>> Regards,
>>>> S. Moonesamy
>>
>>
>>
>> --
>> LEGEKKO INFO LTD
>> Directeur / Consultant en Communication
>> Jean-Philippe Caussin de Perceval
>> Tel portable: 919 4810
>> E-mail: legekko_at_gmail.com
>> www.maurice.mu
>> Directeur des Publications
>> Archipel lane Calodyne
>> Ile Maurice
>
>
>
> --
> This message is strictly personal and the opinions expressed do not
> represent those of my employers, either past or present.
Received on Sun Mar 15 2015 - 08:57:37 PST